• Terms & Conditions

    Contract
    A "contract" is made and booking confirmed between Chamonix Accommodation Services, (hereinafter called ChamServe and the named person who has confirmed the booking and accepted the Terms and Conditions on the website ("group leader") and when payment of deposit has been received and cleared.

    The group leader is responsible on behalf of all other members of the group for all matters relating to the booking.

    "Group" refers to all persons booked to stay in the accommodation. The group includes any change of names to the original booking.

    ChamServe guarantees the price of the holiday as quoted at the time of booking.

    ChamServe reserves the right to increase or decrease the price of unsold holidays at any time.

    ChamServe reserves the right to terminate without notice and liability the holiday of any group member and risk that of the entire group whose behaviour is such that it is likely to disrupt the enjoyment of others on holiday or staying in the building, or cause damage to the property or any third party.  You are also liable to forfeit your cautionary deposit if we receive complaints from our neighbours or from our building management agent regarding the groups unruly behaviour. This is entirely at the discretion of ChamServe.

    Terms Payment

    First Instalment: Upon reservation, the group must pay a deposit or first instalment of 30% of the price of the accommodation within 7 days, or full payment if the booking is made within 8 weeks prior to arrival.  This first instalment ensures the reservation of the accommodation for the period of your requested stay, until the contract is made.

    Should you cancel your reservation or contract at any time, your first instalment will not be refunded.

    Final Payment: The group undertakes to make the final payment of 70% of the price of the accommodation no later than 8 weeks prior to arrival; in case of late booking, full payment must be made at time of booking.  If payment is not received by the due date ChamServe reserves the right to cancel the arrangements without further notice or reference to the client, first instalments being forfeited and the normal cancellation charges apply.

    Cautionary deposit: A returnable cautionary deposit of GBP 100 per person in the group is taken at the time of full or final payment. This payment will be returned within 2 weeks of departure, less any costs incurred for cleaning and damages not reported or paid for.  

    It is the responsibility of the group to ensure that the accommodation is left in a clean condition with replacement of all breakages. If the group cause any damages, breakages or losses during the booking period the group will be liable for these and will pay for the “like for like” replacement of the damaged/missing items before departure. If the group do not pay and /or the damage is not noticed until after departure and /or items belonging in the accommodation have been removed the groups cautionary deposit will be used to pay for replacements.  If it is in excess of the cautionary deposit, the group will pay for these within 14 days after departure of the accommodation.

    ChamServe standard charges are as follows:
    £20 plus the cost of replacement of each key set, minimum £20, maximum £100.
    £50 per loss or damage to door or garage remote controller
    £30 if rubbish bags are left in the accommodation and not placed in the external communal rubbish bins
    £30 if washing up is not done or if the dishwasher is not emptied and items placed in cupboards where found
    £30 if used bed linen and towels (Excluding mattress protectors) are not placed in bath/shower room prior to departure.
    £100 if skis/Snowboards/Boots and other related outdoor equipment are stored anywhere other than the designated lockers and storage or worn within the apartment

    Any costs inccurred including legal expenses, involved in ChamServe collecting any outstanding monies will be paid by the group in addition to the aforementioned.

    Alterations
    Any expenses incurred by ChamServe in respect of any alterations to the booking will be passed on to the group. No alterations or amendments can be accepted unless received in writing from the group.

    Cancellation by Client
    A cancellation must be made in writing and signed by the leader on behalf of the group. If the cancellation is made more than 8 weeks before arrival then the first instalment shall be forfeited. If a cancellation is made within 8 weeks of arrival the following cancellation fees are applicable from the total cost of the holiday 8-4 weeks 50%, 4-2 weeks 75%, 2-0 weeks 100%.

    Alteration or Cancellation by ChamServe
    IN the unlikely event that ChamServe has to alter or cancel your accommodation, the group lleader shall be notified of any major changes as soon as possible and shall be offered a comparable accommodation or full refund unless the alteration or cancellation is due to forces beyond the control of ChamServe amounting to Force Majeure.

    Force Majeure: ChamServe does not accept any liability wheresoever or howsoever arising or pay compensation for:

    a) any event which ChamServe could not foresee or avoid. Such events include war, threat of war, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions such as lack of snow, and fire, and the like;

    b) any cancellation, loss, delay or costs wheresoever or howsoever arising or connected with adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities, and the like;

    c) limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators, and the like;

    d) travel arrangements made by the group or on behalf of the group, and the like.
    ChamServe does not accept any liability for personal injury or death wheresoever or howsoever arising caused to any visitor and/or any member of the group for their duration of stay in the accommodation. This is not intended to exclude any statutory rights the group and/or visitor may have.

    Arrival and Departure
    Key collection and arrivals are between 4pm and 8pm.  Please note the group will incur charges for late arrival; 20euros between 8pm and 10pm, 30euros between 10pm and 12am, 50euros between midnight and 2am, 100euros after 2am.

    Departure of accommodation and key drop off and departures are by 10am. (unless otherwise mutually agreed).

    No Smoking or Pets
    As the accommodation is in a complex then you are asked to consider the health and safety of the accommodation and other owners. Therefore unless otherwise stated, smoking, including pipes and cigars is strictly not permitted within the accommodation. Pets of all descriptions are totally banned.  Should this be contravened then ChamServe reserves the right to cancel the group booking without any refund and ask the group to seek alternative accommodation immediately.

    Insurance
    It is up to the group leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment.  ChamServe does not accept any responsibility whatsoever for loss or damage to property and or persons or third parties at any time.

    It is up to the group leader to ensure that each member of the group has all their own necessary medical and travel insurance documents to cover themselves fully before embarking on the holiday. No responsibility is or will be accepted in respect of any such failure to insure wheresoever or howsoever arising.

    Information, WebSite and Brochure Accuracy
    Any information given in the website or by letter or by word of mouth about the resort, accommodation, facilities or services is given in good faith based on the latest information and in the belief that it is true.

    Refunds
    No refund will be made for any unused travel, accommodation or meals. Representatives, chalet girls and agents are not authorised to promise such refunds.

    Liability
    ChamServe does not accept liability of any act or default or omission on the part of any suppliers of any service that ChamServe offers and over whom ChamServe has no direct control. The group will be bound by the operating conditions of all suppliers of the other services that make up the holiday.

    Limitations of Liability
    In no event shall the liability of ChamServe to the group for any loss or damage exceed the price paid for the relevant accommodation or arrangement.

    Claims by the group
    Any claims or complaints against ChamServe should be notified to a representative of ChamServe within 24 hours and any claim or complaint that cannot be resolved in the resort should be made in writing to ChamServe within 28 days from the end of the booking. A complaint must be made in writing by the person who signed the booking form.

    Jurisdiction
    Any contract made by the group and ChamServe shall be governed in all respects by English Law and English Courts only shall have jurisdiction in relation to any claim or dispute arising out of or connected with any such contract.